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2006 Innovator of the Year - South Canaan Telephone
Transformation- this single word may best describe our 2006 Innovator of the Year. For a technology-based company to survive for over 100 years, it must have the ability to transform itself in order to remain competitive and provide the best possible services to its customers.
 South Canaan Telephone was selected by WEDCO as the 2006 Innovator of the year because of its progressive management and continued technology investment. Customers of the small, independent telephone company have access to an array of telecommunication services which enables them to have a significant advantage over many other rural communities. At a time when telecom technology is at its most critical, South Canaan Telephone has not only competed, it has thrived.
South Canaan Telephone Company incorporated in September 1906 and recently celebrated its 100th Anniversary. The company employs 10 and is headquartered in South Canaan Township along Rt. 296. Its service area covers approximately 75 square miles and is located on the western side of Wayne County. Maintaining this relatively small footprint has its advantages. Rival companies are not as attracted to the area, and South Canaan Telephone can focus on providing enhanced services to its 3000 customers.
Much of the company’s success is attributed to its philosophy of “looking ahead”. The early days of setting poles utilizing purely physical manpower, and transmitting messages over “open wires”, has been replaced by high-speed digital technology. The company must constantly transform itself and its services, and continue to pursue the latest technology in order to be among the leaders in service providers.
South Canaan Telephone has made a significant investment in fiber, and offers broadband access throughout its service area. The company can reach nearly 99% of its customers with DSL service within 48 hours, something that many large providers cannot do. Customers also have access to internet services and digital television service.
Handling the technical aspects of the company is what company president Ron Reeder describes as a “proud group of employees”. Employees constantly upgrade their skills through on-the-job and in-house training programs.
Whether it is evaluating new technology, such as HD TV, or developing a new marketing campaign or network strategy, South Canaan Telephone continues to look towards the future. Staying ahead of the curve has enabled the company to enjoy success throughout its first 100 years, and to position itself well for its next century of service.
Shown above: South Canaan Telephone Company President Ron Reeder is presented with the 2006 Innovator of the Year Award by WEDCO President Alfred J. Howell. |
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